Privacy Policy
Last updated: January 2026
1. Introduction
At Rainbet Casino, your privacy matters to us. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and what rights you have as a player. By using our platform, you agree to the practices described here. We operate under applicable Canadian data protection laws and take every reasonable measure to keep your information secure.
2. Data We Collect
We collect information you provide directly when you register an account or contact our support team — this includes your name, email address, date of birth, residential address, and payment details. We also collect technical data automatically: your IP address, browser type, device identifiers, and session activity. This technical data helps us keep the platform running smoothly and detect suspicious access.
3. How We Use Your Data
We use your personal data to operate your account, process deposits and withdrawals, verify your identity for KYC compliance, and prevent fraud. We may also use your data to send you account-related communications, bonus notifications, and — where you have opted in — promotional offers. We never sell your data to third parties for their own marketing purposes.
4. Cookies and Tracking
Our platform uses cookies to remember your session, store preferences, and analyse traffic patterns. Essential cookies are required for the site to function correctly. Analytics cookies help us improve our service by understanding how players navigate our pages. You can control non-essential cookies through your browser settings, though disabling them may affect site functionality.
5. Data Sharing
We share personal data only where necessary: with payment processors to complete transactions, with identity verification services for KYC, with regulators if required by law, and with technical providers who help us deliver the platform under strict confidentiality agreements. All third parties we work with are contractually bound to handle your data securely.
6. Data Retention
We retain your account data for as long as your account remains active and for a minimum period after closure as required by applicable regulations — typically five years for financial records. After this period, we securely delete or anonymise personal data that is no longer needed.
7. Your Rights
You have the right to access the personal data we hold about you, to correct inaccurate information, to request deletion where legally permitted, to object to certain processing activities, and to receive your data in a portable format. To exercise any of these rights, contact our support team with your account details and the specific request.
8. Data Security
We use industry-standard encryption (TLS/SSL) to protect data in transit and employ strict access controls for data at rest. Our security team monitors for unauthorised access around the clock. In the event of a data breach that affects your rights, we will notify you and the relevant authorities as required by law.
9. Children's Privacy
Our platform is strictly for adults aged 19 or older (or the minimum legal gambling age in your province). We do not knowingly collect data from minors. If we become aware that a minor has registered an account, we will close the account and delete the associated data immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you via email or an in-platform notification before the changes take effect. Continued use of the platform after that notice constitutes acceptance of the updated policy.
11. Contact Us
For any questions about this Privacy Policy or to exercise your data rights, please contact our Data Protection team through the support section of your account. We aim to respond to all privacy-related requests within 30 days.
